Helping Admins Manage Security Credentials

You can manage the security credentials of your fellow administrators, supervisors, managers and any other individuals that have a clinic admin account within your clinic. Doing so will send a system-generated email to the clinic admin with a security credential reset link. By clicking on the link, the clinic admin will be able to redefine their security question/answer and password. This article contains step-by-step instructions on how to help clinic admins reset their security credentials faster and more securely.

The ability to manage security credentials for clinic admins is available for clinic admins with the permission Manage Clinic Permissions selected. For more information about admin account permission, click here.

Navigate to Clinic Settings > Security

1. Navigate to your Clinic Settings.

2. Select the Users tab.

3. Click the shortcut button of the admin that has requested a security credential reset. 

4. Select Reset Security Credentials

5. Click Confirm to email the clinic admin with a security credential reset link.

This will send a system-generated email to the clinic admin's email address with a link to a security credential reset form. Once completed, admins will be able to log in once again using their newly set security credentials.