Reviewing Patient's Insights

The Insights feature is designed to show providers a summary of trends about a patient to help drive better care decisions. It offers a concise view of a patient's current state, enabling providers to learn more about their patients in less time.

In future phases, it will provide deeper insights and more actionable recommendations to guide clinical decision-making and improve patient care. The feature is designed for all providers who review patient assessment results, including therapists, supervisors, administrators, and other clinical users. It benefits providers of all experience levels with Measurement-Based Care (MBC).

How to access the Insights feature?

The Insights feature will be accessible via the Patient's Results page.

Please note that patients cannot see the insights section from their accounts.

To hide the Insights section, providers can use the toggle in the top right of the insights message to hide the message from showing. When navigating between patients, the state of the accordion will be carried over to the next patient. For example, if a clinician hides the message for patient A, and then navigates to Patient B, the default accordion state for Patient B will be hidden.

How does the Insights feature help providers deliver MBC?

For providers new to MBC, the feature helps them understand patient assessment results quicker and provides context to better action the insights, facilitating a smoother integration of MBC into their clinical practice.

Experienced MBC providers will benefit from the feature by understanding results quicker, better actioning the results, and gaining deeper insights into their patients, allowing them to deliver more informed and effective care.

What are some of the primary use cases for the Insights feature?

Our customers have used the Insights feature in session preparation, in-session discussions with patients, chart reviews, supervisory reviews, clinical rounds, and many other use cases to efficiently incorporate MBC into their workflows and decision-making processes.

How does the logic work for determining what shows up in the insights message?

The logic prioritizes insights that could suggest a patient is off-track or at risk and may require action such as low engagement, reliable deterioration, consistent deterioration or stagnation trends, or low therapeutic alliance before showing positive messages such as reliable recovery, reliable improvement or high engagement and other general clinical outcomes insights.

I want to customize the Insights messages, how can I do so?

While not yet available, we plan to customize the insights messages later this year. Our product team would love to hear more about how you plan to customize the insights, so please book a time to discuss this with them here.

I have feedback about the insights messages, how can I share this feedback?

You can share your feedback in our in-product feedback tool directly within the insights feature by selecting the thumbs and providing open text input.

If you have any questions or need additional feedback, please contact support@greenspacehealth.com or your Customer Success Manager.