How We Communicate Product Updates: A Guide to Greenspace’s Continuous Improvement

“Our solutions improve every day” is foundational to how Greenspace delivers on its mission.  We hold ourselves to the highest standards to ensure our MBC solutions continuously improve, empowering service providers and users with best-in-class measurement technology, insights, and expertise.

We work on our solutions daily and release updates on the platform at least once a week. Our “What’s new on the platform” page includes a historical list of significant product updates, which we update on a rolling basis as we launch major improvements. 

There are three categories of changes we regularly make to the product:

1) Major improvements to existing features and workflows

2) New features and enhancements

3) Minor improvements, fixes and maintenance

The purpose of this page is to outline how we communicate product changes to our customers.

Major Improvements to Existing Features and Workflows

When we launch an improvement to an existing feature that materially impacts workflows or actions (e.g., changing the way a function works in the product), we follow the below communications process:

• Advance email notice with documentation: Initial communication will occur one to two weeks before the launch and contain documentation and training materials. We understand that your team may need additional training and support to integrate new changes into their workflows smoothly. That’s why we commit to providing advance notice whenever updates to existing workflows are necessary. 
• Office hours: Depending on the complexity of the new feature, we may also host office hours in advance and/or after launch. We aim to make all our product experiences simple and intuitive, but understand that sometimes an extra consultation can help.   
• Day of reminders and materials: Day of the launch, we’ll send out a reminder email and add a notification to the product referencing the documentation and training materials.
• After launch, we believe in ongoing input and iteration:
  • Provide feedback on how the product is helping your clinic or could better help you by using our linked surveys tied explicitly to that new feature or by emailing our Head of Product at jill@greenspacehealth.com or your CSM.
  • Send questions or issues to support@greenspacehealth.com or your CSM.
  • We’ll continue to iterate and improve! 

An example of a feature in this category is adding additional remote assessment delivery options. 

New Features and Enhancements

When we launch a new feature or enhancement, we observe the following communication process:

• Beta group: We typically hold a limited beta launch for a small group of partner organizations that have shown a particular interest or need in the feature. The beta allows us to collect feedback from use within clinical practice and make improvements before sharing it with all of our partner organizations. After opting in, organizations invited to join the beta will receive documentation, training materials, and a point of contact for any questions or feedback. 
• Full launch occurs after key feedback from the beta group is incorporated.
• Day of notifications and documentation: We will provide email and in-product notifications with documentation to relevant users (either admins only or admins and therapists) and training at launch. 
  • Office Hours: Depending on the complexity of the new feature, we may also host office hours in advance and/or after launch. 
  • Advance notice: Since most net new features can simply not be used and thus do not have an immediate impact on the organization, we may not provide advance notice. However, if there is an impact on existing workflows, we will give admins advanced notice approximately one to two weeks before launch.
  • Monthly Newsletter: Our monthly newsletter, sent to all active users, includes highlights from product improvements. 
• After launch, we want to partner on ongoing input and iteration:
  • Provide feedback on how the feature is helping or how it could improve by using our linked surveys tied explicitly to that new feature or by emailing our Head of Product at jill@greenspacehealth.com or your CSM.
  • Send questions or issues to support@greenspacehealth.com or your CSM.
  • We’ll continue to iterate and improve! 

Example features in this category include Insights (which summarizes assessment result trends) and the MBC Benchmarks dashboard (which allows administrators to compare clinic MBC metrics to those of other organizations). 

Minor Improvements, Fixes and Maintenance

Maintenance and minor improvements (e.g., small enhancements that don’t change overall functionality, bug fixes, visual polish, etc.) occur frequently, often more than weekly. These updates are minor and self-explanatory, ensuring the smooth operation of our platform without changes to user workflows. We typically don’t announce these releases unless we’ve directly communicated with your organization on the topic. 

Example updates in this category include visual tweaks or content updates, like renaming “Analytics Management” to “Analytics Access” or adding additional filter options to the dashboards. 

Thanks for partnering with us. We look forward to our continued collaboration on our mission to enable high-quality mental health care for all who need it. Your feedback and collaboration are invaluable as we continuously strive to enhance our products.