Deactivating Therapists

When a therapist leaves a clinic or program or goes on temporary leave, the clinic admin has the ability to deactivate the therapist’s profile in order to restrict access to the therapist’s account and patients.

Step 1: Navigate to Clinic Settings > Users to see all the clinicians associated with the clinic

Step 2: Using the search bar or reviewing the therapist list, locate the therapist that you wish to deactivate. Click on the Actions (ellipsis) dropdown menu to start the deactivation process.

Step 3a: A popup will appear for you to confirm the therapist deactivation. If the therapist has any active clients, there will be an option for you to either archive all patients, move the patients to a new clinician, or do nothing. Check the one you wish to proceed with.

Step 3b: If you select to Share all active clients with a new clinician, you will be prompted to select a new therapist from the drop-down menu.

Step 4: Select Deactivate and the therapist will no longer have access to login to their account or patients. If the patients were shared with a new therapist, the new therapist will see the patients populate onto their Patient List.

Filtering Deactivated Therapists

There is an option to view only the active therapists and all therapists (active and deactivated).

To view all therapists under the clinic, toggle the Show Deactivated on and you will be able to see both active and deactivated therapists.

If you wish to reactivate any deactivated therapists, please contact support@greenspacehealth.com with your request.