Frequently asked questions
What is the difference between archiving and removing a patient?
Archiving patients:
- Allows you to retain the patient's account and information.
- Enables you to view past results.
- Gives you the option to unarchive the patient at a later date.
Removing patients:
- Disables your Clinic's access to the patient’s profile and results.
- Cannot re-activate access to the patient's account without contacting Greenspace support.
How do I stop all assessments from being sent to a patient?
- Remove assessments individually via the Manage tab
- Archive the patient
What if a patient requests to have their account deleted?
To remove data permanently, the patient must contact Support. Prior to deleting the patient's record, Greenspace will contact the patient's therapist to ensure the therapist has retained a record of all necessary information in order to ensure that the therapist is able to uphold his or her obligations pursuant to their regulatory college.
If I archive a patient, will this affect the therapists assigned to the patient?
If you archive a patient, that status is reflected for all therapists and admins that have access to the patient. Therefore, by archiving a patient, all assessments will be removed and the assigned therapist(s) will not longer see the patient on their main Patient List.